Rescheduling a Session

Rescheduling a Session

Rescheduling works differently depending on who wants to move the session — the client or the provider. There's also a time-window rule that applies to both sides.

The 24-hour rule

Clients can reschedule free, up to 24 hours before the session starts. Inside the 24-hour window, rescheduling is blocked — the only option at that point is to cancel (and because you're within 24 hours of the session, no refund is issued for a client cancellation).

This rule applies to the session's scheduled start time, not business days.

If you're the client

1. Open the booking under Bookings.
2. Click Reschedule.
3. Pick a new time from the provider's available slots.
4. Confirm.

You'll receive an updated email with a fresh .ics calendar invite. The old calendar event is removed.

If you're the provider

You cannot reschedule a client's booking directly. Instead, you send a reschedule request:

1. Open the booking under Provider Bookings.
2. Click Request Reschedule.
3. Add a short note explaining why you need to move it.
4. The client receives an email and in-app notification with a link.

From there, the client picks a new time (or declines). The booking doesn't move until the client acts. This keeps the client in control of their calendar and avoids a session suddenly jumping on them without notice.

What changes after a reschedule

• Old calendar event: deleted on the provider's calendar.
• New calendar event: created with the updated time.
• Client: receives a new .ics file by email.
• Booking history: the reschedule is recorded (who moved it and when).

Can a reschedule be "undone"?

No — each reschedule is its own action. If you reschedule and then want the original time back, you have to reschedule again to that time (assuming the slot is still available).