Package Offers: How Long You Have to Pay

When a provider sends you a package offer (e.g. "4 mental performance sessions for $400"), the offer has a payment deadline. If you don't complete the purchase before then, the offer auto-cancels and you'll need a new offer from the provider to buy in.

If you received an offer (you're paying)

The offer email and in-app message both link straight to the purchase page.
The default deadline is 14 days from the day the offer was sent.
The provider can choose a shorter or longer window (anywhere from 1 to 90 days) when they send the offer, so check the wording in your email or message.
Until you pay, you'll see the package listed under My Packages (in your Client menu) with a Pending Payment status. Hover the Pay By column to see how many days you have left.

What happens if you miss the deadline:

The pending purchase is automatically cancelled overnight (we run a cleanup once a day at 8 AM UTC / 1 AM Pacific).
Nothing is charged to your card — you only get charged when you actually complete payment on Stripe.
The package itself is still listed on the provider's profile if it was public; you can ask the provider to send you a new offer with a fresh deadline, or buy it directly from the profile page.

If you start paying and need a few extra days, just complete payment before the deadline — you don't need to ask. If the deadline has already passed, ask the provider to resend.

If you're a provider (you're sending)

Open Packages in your Provider menu, pick the package you want to offer, and click Send Offer. The dialog has two fields:

Recipient Email — must be someone with an existing Monkey Mind account.
Payment window (days) — how long the recipient has to complete payment. Default is 14 days; valid range is 1 to 90.

Pick longer if the recipient is the kind of person who'll think about it for a while; shorter if it's a time-sensitive bundle (e.g. a package tied to an event in two weeks).

After sending, the offer shows up in your Sent Offers tab with the recipient's purchase status. Once they pay it flips to Purchased, and you'll see the package — and the sessions they book against it — in your Sold tab.

If the offer expires without payment:

The pending row gets cancelled automatically and disappears from your Sold view.
The original message and offer email stay visible in their inbox and yours, but the buy link is no longer active — they'll see "Pending Payment" briefly, then it goes away.
You can send the same offer again any time; it's a fresh purchase URL with a fresh deadline.

What the deadline does not affect

Session expiry: that's separate. A package can have an expires_after_days setting (set when the provider created the package) — once paid, that's when the unused sessions stop being usable. The payment deadline only governs the window between "offer sent" and "card charged".
Recurring subscriptions: Stripe handles renewals on its own schedule. The payment deadline applies only to the initial signup, not to ongoing renewals.
Org-funded purchases: when an organization pays from its budget, the purchase is already active the moment it's bought — no pending window applies.