Low balance warnings
What the "running low" and "run out of funds" notices mean, who gets them, and what to do.
When you are told
After each session booked on your organization's balance, we check what is left:
- Running low — the balance can no longer cover another session like the one just booked.
- Run out of funds — the balance is at zero. Members cannot book until it is topped up.
Admins and budget managers get an in-app notification. You will not be told more than once a day about the same state.
What to do
Go to Billing and top up, or turn on Auto top-up each month so the balance refills itself. Organizations paying by card on file do not get these notices — each session goes to the card as it happens.
Last updated: September 5, 2026