Managing Your Bookings
How to view, reschedule, and cancel your bookings.
Managing Your Bookings
Viewing Your Bookings
Go to Bookings in the sidebar to see all your sessions in three tabs:
- Upcoming — sessions that haven't happened yet
- Past — completed sessions
- Cancelled — sessions cancelled by you or the provider
Click any booking to see full details, including the video meeting link, provider info, and status.
Booking Statuses
| Status | What it means |
|---|---|
| Pending Payment | Reserved but payment hasn't completed yet. Complete payment to confirm. |
| Confirmed | Paid and scheduled. You're all set. |
| Completed | The session happened and the provider marked it done. |
| Cancelled | Cancelled by you or the provider. |
| No Show | The session time passed without being completed. |
Rescheduling a Session
You can reschedule 24 or more hours before the session starts, for free. Inside the 24-hour window, rescheduling is blocked — you'll need to cancel instead (subject to the cancellation policy).
To reschedule:
- Open the booking.
- Click Reschedule.
- Pick a new available time slot from the provider's calendar.
- Confirm.
You'll get an updated confirmation email with a fresh .ics calendar invite.
If the Provider Wants to Reschedule
Providers cannot reschedule your booking directly. If your provider needs to move the session, they'll send you a reschedule request — you'll receive an email and an in-app notification with a link to a page where you pick a new time (or decline the request). Nothing changes on the calendar until you act.
Retrying a Failed Payment
If your payment didn't go through:
- Open the booking (it will show "Pending Payment").
- Click Retry Payment.
- The system re-checks that the time slot is still available.
- Complete payment with your card.
If the slot was taken in the meantime, you'll be asked to pick a new time.