Contacting Support

Contacting Support

Getting Help

If you're experiencing an issue that isn't covered in this help center:

1. Check this Knowledge Base — Browse categories or search for your topic
2. Message Your Provider — For session-specific questions, message your provider directly through the Messages page
3. Contact Support — Email us at support@monkeymindathletes.com

What to Include in a Support Request

To help us resolve your issue quickly, please include:

• Your email address (the one you use to log in)
• A description of the issue
• Screenshots if applicable
• The booking ID if it's related to a specific session (found on the booking details page)
• Your browser and device (e.g., Chrome on Windows, Safari on iPhone)

Response Times

We aim to respond to all support requests within 24 business hours.