Managing Your Bookings
How to view, reschedule, and cancel your bookings.
Managing Your Bookings
Viewing Your Bookings
Go to Bookings in the sidebar to see all your sessions in three tabs:
- Upcoming — sessions that haven't happened yet
- Past — completed sessions
- Cancelled — sessions cancelled by you or the provider
Click any booking to see full details, including the video meeting link, provider info, and status.
Booking Statuses
| Status | What it means |
|---|---|
| Pending Payment | Reserved but payment hasn't completed yet. Complete payment to confirm. |
| Confirmed | Paid and scheduled. You're all set. |
| Completed | The session happened and the provider marked it done. |
| Cancelled | Cancelled by you or the provider. |
| Payment expired | Reserved, but not paid for before the deadline, so the time was released. Nothing was charged. |
| No Show | The session time passed without being completed. |
Rescheduling a Session
You can reschedule 24 or more hours before the session starts, for free. Inside the 24-hour window, rescheduling is blocked — you'll need to cancel instead (subject to the cancellation policy).
To reschedule:
- Open the booking.
- Click Reschedule.
- Pick a new available time slot from the provider's calendar.
- Confirm.
You'll get an updated confirmation email with a fresh .ics calendar invite.
If the Provider Wants to Reschedule
Providers cannot reschedule your booking directly. If your provider needs to move the session, they'll send you a reschedule request — you'll receive an email and an in-app notification with a link to a page where you pick a new time (or decline the request). Nothing changes on the calendar until you act.
Paying for a Pending Payment booking
A booking shows Pending Payment when it is reserved but not paid for yet — for example when your provider picked a time from the times you sent them, or a card payment didn't go through.
- Open the booking.
- In Complete Payment, choose how to pay. If you have a session package with this provider, or your organization gives you a budget, those appear here alongside your card.
- Click Book with package credit, Book on your organization's budget, or Pay to use your card.
If the session is Package Only, it can only be paid with a package credit from that provider.
Paying with a package credit or a budget confirms the booking straight away and nothing is charged to your card. If you had already started paying by card, that card payment is cancelled first, so you are never charged twice.
If the time slot was taken in the meantime, you'll be asked to pick a new time.